Contact and FAQ

💎 Frequently Asked Questions – and Clear Answers

Do you have a question? Here you'll find the answers to everything our customers most frequently want to know. And if not – just drop us a line!

🪨 Will my stone look exactly like the one in the photo?

For one-of-a-kind pieces – yes, 100%! You'll receive exactly the stone from the photo. Once it's gone, it's gone forever. So, if a piece speaks to you, don't hesitate too long. ✨
For tumbled stones, bracelets, and intuitively chosen stones, you will receive an item that looks very similar to the photo – equivalent in quality and radiance, but naturally unique, as no two stones are exactly alike.

Please note, we use very bright studio lighting to show all details. Your crystal may look darker and show its full beauty in the sun.

📦 How long does shipping take?

We ship with DHL, usually within 1–3 business days after payment is received.
Germany: 2–4 business days
EU & Europe: 5–10 business days
International (Canada, Singapore, etc.): 7–14 business days
Once your package is on its way, you'll receive a tracking number via email.

🌍 Can I order from abroad?

Of course! We deliver to many countries worldwide. Shipping costs will be automatically displayed in your shopping cart. Free shipping from €30 within Germany and from €100 to all other countries.

The exception is the USA, where we cover customs fees and charge a flat rate of €45 for shipping as a DHL package.

For deliveries outside the EU, customs duties may apply – these are levied by your country's customs authority and are unfortunately beyond our control. Do you live in a country not on the list? Just write to us – we'll find a solution! 💛

💳 How can I pay?

We offer secure payment options via Shopify Payments: credit card, debit card, PayPal, Apple Pay, Google Pay, Shop Pay, and instant bank transfer. All payments are encrypted and secure.

🌿 How do you package your crystals?

We also package with reused materials – cardboard boxes get a second life with us, and plastic films are reused until they can no longer be used. Each stone is carefully packaged to ensure it arrives safely. No unnecessary new goods, no waste without reason. 🌱

✨ How do I clean my new crystal?

Your new stone has traveled a long way and absorbed many energies. We clean all crystals before shipping so that your new companions can attune to your energy right away. If you want to know how to best care for your natural crystal, check out our blog: Crystal Knowledge Blog, where you'll find detailed instructions.

↩️ What if something doesn't fit?

No problem! You have a 14-day right of withdrawal. If your stone arrives damaged or something isn't right, just contact us – we always find a solution. You can find more details in our Cancellation Policy.

🔮 Do you really select the stones yourselves?

Yes! Dany and Ute – that's us, daughter and mother – personally select every single stone. With over 20 years of experience and a genuine passion for minerals. We know our suppliers, and every stone that makes it into the shop has thrilled us. If we didn't want it ourselves, it doesn't come in. It's that simple. 💎

💌 I have a question that isn't answered here...

Then write to us! We look forward to every message and reply as quickly as possible – usually within 24 hours. You can reach us via the contact form below or by email. No question is too small, we promise. 🧡

Feel free to write to us if you have any further questions: mail@happy-minerals.com