Contact and FAQ

💎 Frequently Asked Questions – and Clear Answers

Do you have a question? Here you'll find answers to everything our customers ask most frequently. And if not – just write to us!

🪨 Will my stone look exactly like the photo?

For one-of-a-kind items – yes, 100%! You will receive the exact stone from the photo. Once it's gone, it's gone forever. So, if a piece speaks to you, don't hesitate too long. ✨
For tumbled stones, bracelets, and intuitively chosen stones, you will receive an item that looks very similar to the photo – equivalent in quality and appearance, but naturally unique, as no two stones are exactly alike.

Please note, we use very bright studio lighting to show all details. Your crystal may appear darker and reveal its full beauty in sunlight.

📦 How long does shipping take?

We ship with DHL, usually within 1–3 business days after payment is received.
Germany: 2–4 business days
International: 3-10 business days
As soon as your package is on its way, you will receive a tracking number via email.

🌍 Can I order from abroad?

Of course! You can see which countries we ship to in your shopping cart – shipping costs will also be displayed automatically there. Free shipping from €30 within Germany and from €100 to all other countries.

A special rule applies to the USA: We cover customs fees there and charge a flat rate of €45 for shipping as a DHL package. For all other deliveries outside the EU, customs fees may apply – these are levied by your country's customs authority and are unfortunately beyond our control.

Do you live in a country not listed in the shopping cart? Just write to us – we'll see if we can find a solution. 💛

💳 How can I pay?

We offer secure payment options via Shopify Payments: credit card, debit card, PayPal, Apple Pay, Google Pay, Shop Pay, and Sofortüberweisung (instant bank transfer). All payments are encrypted and secure.

🌿 How do you package your crystals?

We carefully and well-padded package every stone and everything you order so that it arrives safely at your doorstep. 🌱

✨ How do I clean my new crystal?

Your new stone has traveled a long way and absorbed many energies. We clean all crystals before shipping. This way, your new companions can immediately attune to your energy. If you want to know how to best care for your natural crystal, check out our Crystal Knowledge Blog – there you will find detailed instructions.

↩️ What if something isn't right?

No problem! You have a 14-day right of withdrawal. If your stone arrives damaged or something is wrong, just contact us – we always find a solution. You can find more details in our Return Policy.

🔮 Do you really select the stones yourselves?

Yes! Dany and Ute – that's us, daughter and mother – personally select every single stone. With over 20 years of experience and a genuine passion for minerals. We know our suppliers, and every stone that makes it into the shop has thrilled us. If we wouldn't want it ourselves, it doesn't make it in. It's that simple. 💎

💌 I have a question that isn't answered here...

Then write to us! We welcome every message and reply as quickly as possible – usually within 24 hours. You can reach us via the contact form below or by email. No question is too small, we promise. 🧡

Feel free to write to us if you have any further questions: mail@happy-minerals.com