Contact and FAQ

💎 Frequently Asked Questions – and Honest Answers

Do you have a question? Here you'll find the answers to everything our customers most frequently want to know. And if not – just drop us a line!

🪨 Will my stone look exactly like the one in the photo?

For unique pieces – yes, 100%! You will receive the exact stone from the photo. Once it's gone, it's gone forever. So, if a piece speaks to you, don't hesitate too long. ✨
For tumbled stones, bracelets, and intuitively chosen stones, you will receive a specimen that looks very similar to the photo – equivalent in quality and appearance, but of course unique, because no two stones are exactly alike.

📦 How long does shipping take?

We ship with DHL and usually within 1–3 business days after receipt of payment.
Germany: 2–4 business days
EU & Europe: 5–10 business days
International (Canada, Singapore, etc.): 7–14 business days
As soon as your package is on its way, you will receive a tracking number via email.

🌍 Can I order from abroad?

Of course! We ship to over 30 countries worldwide. Shipping costs will be automatically displayed in your shopping cart. Free shipping from 30 € within Germany and from 100 € to all other countries.
For deliveries outside the EU, customs duties may apply – these are levied by your country's customs authority and are unfortunately beyond our control. Do you live in a country not on the list? Just write to us – we'll find a solution! 💛

💳 How can I pay?

We offer secure payment options via Shopify Payments: credit card, debit card, PayPal, Apple Pay, Google Pay, Shop Pay, and Sofortüberweisung (instant bank transfer). All payments are encrypted and secure.

🌿 How do you package your crystals?

Sustainability is important to us! We pack with reused materials – cardboard boxes get a second life with us, and plastic films are reused until they can no longer be used. Each stone is carefully packed so that it arrives safely at your doorstep. No unnecessary new goods, no waste without reason. 🌱

✨ How do I clean my new crystal?

Your new stone has traveled a long way and absorbed a lot of energy. We clean all crystals before shipping. This way, your new companions can immediately adapt to your energy. If you want to know how to best care for your natural crystal, check out our blog: Crystal Knowledge Blog, where you will find detailed instructions.

↩️ What if something isn't right?

No problem! You have a 14-day right of withdrawal. If your stone arrives damaged or something is wrong, just contact us – we always find a solution. You can find more details in our Refund Policy.

🔮 Do you really select the stones yourselves?

Yes! Dany and Ute – that's us, daughter and mother – personally select every single stone. With over 20 years of experience and a genuine passion for minerals. We know our suppliers, pay attention to ethical sourcing, and every stone that makes it into the shop has thrilled us. If we didn't want it ourselves, it doesn't get in. It's that simple. 💎

💌 I have a question that isn't answered here...

Then write to us! We are happy about every message and reply as quickly as possible – usually within 24 hours. You can reach us via the contact form below or by email. No question is too small, we promise. 🧡